Re:Lessons learned from building a commercial open-source bo...
by Animats on Saturday July 04, 2020 @07:44PM
(#23735674)
Ask "where's an example", and they point you at something a customer did. Ask why the example is unimpressive, and they blame that customer.
In chatbot systems, the machinery doesn't do very much. It's anticipating almost all possible user responses that makes the thing work, if it does. All the engine really does is take the user's question and match it to some big FAQ file someone put in. Plus there's some kind of phone-tree like path to guide users through whatever the chatbot wants them to go. (Not where the user wants to go.)
In game development, this is called The Dev Team Thinks of Everything.[1]
In chatbot systems, the machinery doesn't do very much. It's anticipating almost all possible user responses that makes the thing work, if it does. All the engine really does is take the user's question and match it to some big FAQ file someone put in. Plus there's some kind of phone-tree like path to guide users through whatever the chatbot wants them to go. (Not where the user wants to go.)
In game development, this is called The Dev Team Thinks of Everything.[1]
[1] https://tvtropes.org/pmwiki/pmwiki.php/Main/DevelopersForesi...