Absolutely, and that's the real point. I don't think I disagree with any of your points, but perhaps I am more resigned to the fact that people act how people act. I'm not super experienced in this area (which is why I was enjoying the book in question) but I believe this is all related to the phenomenon of "ambiguity aversion" (https://en.wikipedia.org/wiki/Ambiguity_aversion). I'm interested in how to engineer around (or cheat) these biases rather than present a purely logical argument for one technology (or airport!) over another.