Instead of settling for one or the other, you could write some jQuery that interacts with the forms using some predefined dialogue. Maybe have a half-dozen of these scripts made that rotate when the script runs out or the user reloads. Possibly add some humor in these scripts? just to get the user to watch the show a bit longer. When the user clicks in the chat, maybe relinquish control from the javascript to the human so they can test drive it.

FWIW, I think it's neat. But for some reason, my brain acted like a deer in the headlights when I saw the two chat boxes side by side like that.