Applying conversational design it to all types of interfaces

Re:Applying conversational design it to all types of interfaces by throwaway_pdp09 on Saturday June 27, 2020 @01:04PM (#23663000)

I'm probably being over negative or misunderstanding the intent, but this article is vague, blathery and its ideas offputting and likely counterproductive. It seems to be pushing the idea of interfaces too far with:

> but we don’t typically spend much, if any, time considering what kind of experience we want the system to have

Yes, as the following sentence says, that is weird.

> How does a system react to users? Is the system friendly? Is it witty? How well does the system know how to converse with humans, or more specifically, to you as an individual?

If you have an interface like that, you'd better be very precise about what it's interfacing to (a virtual PA, maybe, a spreadsheet, never).

> You might want to perform what’s called an escalation in order to make the user more excited about achieving their daily goals

Oh please no.

Overall I can't recommend reading it (YMMV though).

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Re:Applying conversational design it to all types of interfaces by afandian on Saturday June 27, 2020 @04:14PM (#23664311)

Agreed. In fact, it annoyed me so much I've written two comments.

UX (and HCI before the rebrand) is of vital importance. It's a critical bridge between rigid software models and humans, and for addressing the diversity in accessibility needs. Articles like this are frustrating because they seem so divorced from the real important questions of UX.

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