Apart from the lack of empathy, it's an interesting study of a refusal to accept logic, in that he is refusing to acknowledge her fear, then continues to argue with her and gets responses he clearly considers illogical, sees the facts of the matter does not correspond to his expectations, yet fail to make the connection that this means he needs to reassess his initial assumptions as they are clearly wrong in one way or another.

They really ought to use this and cases like it as a training case to teach officers to recognize when they start doubling down on a course of action that is so obviously counter-productive instead of pausing to reassess, as whether or not they were technically "wrong", he clearly did an awful job and ended up wasting police resources.

So even in a scenario where the police don't care about empathy at all this way of responding was counter-productive.