Re:Written communication is remote work super power
by BeetleB on Friday June 19, 2020 @04:39PM
(#23578661)
Well, the whole point of repeating back their world view is to prevent implicitness and reduce hidden misunderstandings.
It's really not hard to do. You'll never get there 100%, but getting to 80%? It's easy.
Lets say there are three main steps in responding to communication: 1. Comprehension of the original communication. 2. Mapping that communication onto the reader's priors. 3. Crafting a response that communicates the results of that mapping.
The problem seems to be that the first two steps are typically left implicit indefinitely. As a result, there can be discontinuities lurking hidden in or between any of those three steps and it's a hell of a lot of work to pry those discontinuities up to the surface.