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Re:Ask HN: Best ideas for a customer discovery process? by Goesby on Friday June 12, 2020 @10:55AM (#23499832)
I'd start with reading any digital strategy or any published company's strategy. That will give you a sense of where the customer is and where they want to move to. The strategy will also help you cross sell your services to your customers.

If you are planning to work with the customer for a long period, please read about their vision and mission. You want to align your projects according to what the customer wants.

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