These were real examples that infuriated everyone. I also think they're bullshit. That's what made them infuriating.

> How does that work at a large company that's already bureaucratic?

It effectively doubles the amount of bureaucracy, because it adds to the list of work that requires a ticket.

> I still have to wait a long time for new equipment.

Do the examples in the comment above currently require a ticket? Plugging in a computer? Carrying a monitor one cube over? Grabbing some chairs from another office? I suspect not.