Re:Ask HN: Best ideas for a customer discovery process?
by tchock23 on Friday June 12, 2020 @12:28AM
(#23496026)
Your current plan sounds solid, although I’d mix in some text-based ways of gathering qual feedback.
Some people are more comfortable communicating in text, and removing the interviewer can lead to more honest responses (by virtue of eliminating interviewer bias).
Some people are more comfortable communicating in text, and removing the interviewer can lead to more honest responses (by virtue of eliminating interviewer bias).