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A comment on Ask HN: Moving from a startup to a big co, what should I be aware of?. Parent comment

Re:Ask HN: Moving from a startup to a big co, what should I ... by foogazi on Wednesday June 10, 2020 @12:38AM (#23473965)
How was business impact measured when deciding to open source the project?
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Re:Ask HN: Moving from a startup to a big co, what should I ... by throwaway9191a on Wednesday June 17, 2020 @11:13AM (#23552390)
Probably too late to respond, but just in case.

We were measuring the number of similar support requests that came to the team. Our library would allow customers to resolve these problems on their own. We had a good estimate of reduced requests, but not a good estimate increased time to maintain the open source library.

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