Trying to explain to a non-technical user that GNOME doesn't let them reconfigure something because the GNOME developers think they're an idiot who will be confused by configurability is a nightmare. I ended up telling my dad to install XFCE and he's not looked back since.

The problem isn't that GNOME devs are trying to make user friendly software for non-technical users; that intent is commendable. The problem is the GNOME devs have incredibly insulting opinions about the skills and intelligence of non-technical users.