Touché. I was definitely being technically unclear. My usage there was meant to indicate that the effect of the holidays on ridership was wildly higher than we had expected. Now that we've had a few holidays, we can begin to build that crazy surge into our models.

So yes, certainly the holidays themselves are predictable, but their effect on rides was not.

But now is. :)

On another note, glad you guys have expanded to Palo Alto. I'm moving up there end of the month, and will be relying on you and a bike for transport.

Was not impressed with public transportation in SF either. Got off the Caltrain on my first visit to the city a few weeks ago, and was expecting a line of cabs waiting outside with train arrival schedules glued to their steering wheels, but not a single one. WTF. Wished I'd known about Uber that night, would have saved me a hike to Market St.