Re:I was blackmailed – any YouTuber could be next
by zaroth on Thursday May 28, 2020 @05:41PM
(#23343067)
The responsibility to provide customer support is the same, but the judgement for failing to provide the support is different depending on the excuse for not providing it.
E.g. "I couldn't hire more customer support agents because I'm broke," and "I am one of the most profitable companies in the world, but I still refuse to hire more customer support agents because I'm a monopoly and don't have viable competitors so it doesn't matter anyhow"...
Re:I was blackmailed – any YouTuber could be next
by thaumasiotes on Friday May 29, 2020 @02:16AM
(#23346773)
> The responsibility to provide customer support is the same, but the judgement for failing to provide the support is different depending on the excuse for not providing it.
No, this is incoherent. If the judgment for your failure to provide support is "that's understandable; we could hardly expect you to do any better" -- that is the same thing as you not having a responsibility to provide support.
> "No company should be let off the hook for having awful customer service" does not preclude judging one of the most profitable companies in the world more harshly for having awful customer service.
What you're describing in that second pulled quote is a continuum of customer service responsibility versus profitability. According to you, the more profitable company has a greater responsibility than the less profitable company does.