Re:Tell HN: Triplebyte reverses, emails apology
by treis on Monday May 25, 2020 @03:05PM
(#23303846)
Nobody is mad about a "feature". They're mad because Triplebyte made sensitive private data public.
Re:Tell HN: Triplebyte reverses, emails apology
by Silhouette on Monday May 25, 2020 @03:30PM
(#23304096)
They're mad because Triplebyte made sensitive private data public.
And engaged in a host of dark patterns that made it difficult for people to effectively respond to that, for example by getting the data deleted and cancelling any account they had. The problem wasn't just the original error in judgement, serious as that was. It was the doubling down on it in both the implementation and the handling of the criticism when it was announced.
Re:Tell HN: Triplebyte reverses, emails apology
by RobertRoberts on Monday May 25, 2020 @03:23PM
(#23304026)
This ^. This is the issue.
Calling it only a "feature" is just downright twisting the facts.
Re:Tell HN: Triplebyte reverses, emails apology
by colejohnson66 on Monday May 25, 2020 @04:02PM
(#23304379)
Except they didn’t make any data public. Yes, they were going to, but they hadn’t yet.
Any new feature that is announced can be met with some negativity. Sometimes it just ends up working despite that. It is not surprising to me that at first, they tried to defend their plans. It probably took a while for the backslash to sink in and their own opinions to change.
I wouldn't expect every company, even ones that target HN's primary audience to turn everything around right away because of an angry thread within a few hours. They turned around in 2-3 days. Quick enough if you ask me.
Disclaimer: I am really not in any way affiliated with Triplebyte. I am not even a user/customer. I just see a lot of negativity that I that I find unjustified.