Re:A major reason for departures at Slack was “remote work r...
by alkonaut on Monday May 25, 2020 @04:19AM
(#23299129)
> a handful of mega topics that go on forever with worse (or no) pagination.
Your conversations with the guy next to you, or the guy at the watercooler is unstructured.
When you communicate about a specific issue you might communicate in an email or issue management system, but that doesn't mean there is a need for unstructured communication too.
> people seeking out help should RTFM
> Maybe Slack, etc. are popular because the informal nature lets people skip the part of the process where they're expected to make an effort.
All informal/unstructured communication isn't just "people asking for help". It's navigating an organization and just communicating (who is it that manages thing X in our company? I can't use email today, is it just me? Who wants to go out for lunch?). It would be absolutely horrible to fit all this impromptu and unstructured chat into a forum or issue management system.
Your conversations with the guy next to you, or the guy at the watercooler is unstructured. When you communicate about a specific issue you might communicate in an email or issue management system, but that doesn't mean there is a need for unstructured communication too.
> people seeking out help should RTFM > Maybe Slack, etc. are popular because the informal nature lets people skip the part of the process where they're expected to make an effort.
All informal/unstructured communication isn't just "people asking for help". It's navigating an organization and just communicating (who is it that manages thing X in our company? I can't use email today, is it just me? Who wants to go out for lunch?). It would be absolutely horrible to fit all this impromptu and unstructured chat into a forum or issue management system.