I'm sceptical these little bots masquerading as chat services will even be around in a few years.

They remind me of the "Clippy" era where people had little useless bots on their desktop like [1] Bonzi Buddy...

[1] https://en.wikipedia.org/wiki/BonziBuddy

Same reason people buy cars vs lease. It’s often cheaper if you’re buying transportation vs a new car.

If you know what you want, you’re better off running in your own AWS tenant or on-prem and avoiding whatever nickel and dime metrics a SaaS will throw your way.

Compliance and security for PII and data storage.

Price. Intercom at scale is expensive!