No one rational makes absolute comments on the internet.

Maybe university IT departments are staffed by people. Maybe even at the college board it's just some IT guys trying to keep a shitty platform working. Maybe they did the best they could working within their constraints and they expected the same from students who have a vested interest in getting their results submitted. Maybe this is just much ado about nothing.

I don't see why you'd assume that the students did anything less than their best.