When you are accepting photos that will be taken from a phone, why wouldn’t you test to make sure that your site worked with the default settings for a large (if not largest) proportion of your users? If you are the College Board, it seems irresponsible to not have tested this better. Or at least saved the data to attempt to convert later (which it doesn’t seem like they did either).

And if they really needed to control the file formats this much, they should have written this functionality into an app (for iOS and Android) and handled taking the picture themselves.

They really screwed things up for a bunch of kids here.