I assume we disagree on this point, but I think it's accurate to say that most people lack the patience, attention to detail, and spatial, mathematical, planning, and problem-solving skills to do a lot of jobs that we assume people "can be trained to do." I don't think that Verizon pays service techs $40/hour + benefits out of generosity. My neighbor works at a local brewery. He sees a lot of guys (some with college degrees) that can't master "move vat A and load it into equipment B, but watch out for X, Y and Z."

I've spent my whole life getting roped into helping people with IT. Most of the time, it's a matter of "read the instructions completely, then click 'Next' until the installation is completed." Some surely could be taught to do it themselves. But I would not be surprised to find many for whom simply "read the instructions completely before doing anything" is a barrier, or who just cannot grasp the process of: "try X, observe results, modify approach, try Y."

This is not to say you don't need education so workers know how to do the job, effective leadership for those folks, as well as quality assurance and other mechanisms to ensure the work being spec'd is done appropriately. I put forth that there is a middle ground between the nihilistic idea that "these people can only flip burgers" and the naive assumption that anyone can be a brain surgeon and policy put in place around such aspirations.

> But I would not be surprised to find many for whom simply "read the instructions completely before doing anything" is a barrier, or who just cannot grasp the process of: "try X, observe results, modify approach, try Y."

I agree an early filter must be used to route these folks into harmless roles or simply benefit programs. Such is the struggle of searching for and retaining talent. People are hard.