One datapoint without even stating where you are is meaningless. In general, urban and well off suburban areas have enough resources and density for several competing providers that will actually maintain infrastructure. Meanwhile "competition" in rural areas consists of aging coax versus aging copper. We've had over a decade of private companies promising to build out modern infrastructure if given public money, with few results. Only when rural areas build out municipal fiber do they get reliable gigabit with no customer service hassle.