Years ago I subscribed online to the physical NYT paper, and eventually after letting papers stack up I wanted to unsubscribe for a while. But after having to speak to a slippery trained retention specialist in order to do so… I instead decided to unsubscribe forever. So yeah, good job NYT.

That pattern is something I'd expect from Sirius XM or Lifetime Fitness, and the fact that they did it too was a little surprising.