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Re:Our restaurants are failing. Why should food delivery app... by john_minsk on Saturday May 16, 2020 @01:01PM (#23205127)
I kind of agree, but on the other side - if 20-30% is too much there will be competitors which offer 2-3% and theoretically all restaurants will move there as well as customers to pay 20-30% less.

And tbh this should happen. UBER had to spend billions on marketing and getting their model "right". But now it is clear that such platform is essential for modern city. At some point UBER will have to get this money back with ride fees. Next competitor that can replicate UX of UBER, but raises less capital will be very well positioned to offer competitive pricing. And switching between these platforms is much easier compared to something like Facebook/Apple.

Re:Our restaurants are failing. Why should food delivery app... by haltingproblem on Saturday May 16, 2020 @01:09PM (#23205192)
Good point. But Yes and no ;)

Grub-less et.al are as much about ordering and checkout as they are about discovery. I can rank and view all restaurants offering Sushi in my delivery radius. This is what makes them powerful.

Uber et.al are a marketplace. You are absolutely right in that they have zero switching costs but they have a two sided pool of supply (drivers) and riders (demand). This is hard to replicate.

Re:Our restaurants are failing. Why should food delivery app... by hrpnk on Saturday May 16, 2020 @01:50PM (#23205596)
In Europe takeaway.com took over lots of delivery apps and businesses. In Germany they took over foodora and deliveroo exited the market. takeaway's platform is from a feature and UX point of view not justifying any premiums. You can't tip drivers, which is the most important feature enabling contactless deliveries. There are no new features since years. You can literally filter by cuisine and price; nothing else, not even a map with restaurants nearby, search by dish, etc. People order there because it's the only choice, but everyone agrees the page is just awful.
Re:Our restaurants are failing. Why should food delivery app... by hakfoo on Sunday May 17, 2020 @04:33PM (#23215186)
I'm curious if they are actually a major discovery destination.

I suspect most customers are either starting looking for a restaurant they know by name, or one near them to ensure maximum freshness, using Google Maps or Yelp or the like. Only when they've already chosen a restaurant do we transition into the delivery app flow.

I'm sure a lot of money is being spent for chain restaurants to advertise "order via Postmates" or "exclusively on GrubHub"-- again bypassing them as a discovery system.

Re:Our restaurants are failing. Why should food delivery app... by Jommi on Saturday May 16, 2020 @02:31PM (#23205924)
How exactly is that different?

There is an argument to be made, that if I just want a pizza, then my major decision-maker will be price.