Re:Our Chrome Extension Is Safe
by oefrha on Friday May 15, 2020 @01:49PM
(#23195068)
Are these great $20/hr support engineers the kind I often deal with over email or phone, who usually employ canned responses, can’t solve off-script problems, tend to repeat the same unhelpful responses, and are sometimes indistinguishable from bots?
[ Parent
| on HN ]
Those are $9.25 an hour support agents who are paid mostly to get you off the phone and take 70 calls a day.
Or their $10.25 an hour tier 3 "supervisors" who you might escalate the call to.
Re:Our Chrome Extension Is Safe
by patrickbolle on Friday May 15, 2020 @02:32PM
(#23195632)
Look towards Shopify Support Gurus. Paid well, fully remote. As a Shopify Partner I deal with them a lot and have never had a bad experience; while some can't always answer my question, I always speak to a human (24/7 via live chat) and they direct my query in the right direction.