You also see a similar thing with mobile apps that have a forced tutorial/onboarding intro.
Just keep in mind that every thing that you force users to do as part of onboarding is going to be annoying, and especially for users which onboard multiple times for whatever reason. Even just mobile apps repeating their first-use tutorial when you get a new phone is enough to drive a man to drink.
This reminds me of the phrase “don’t sell past the close.” Once you have the user, focus on keeping them not selling them further. Many services have a way of saying “I’ve used this before” to skip the tutorial, for example.
Matches: from:([email protected]) "you have a new direct message" "from your conversation with Slackbot"
Do this: Skip Inbox
This rule might be harmful if Slack ever sends both Slackbot DMs and real-user DMs in the same email, but my guess based on emails I’ve received in the past is that Slack doesn’t do that. Before activating this rule, you can search your own email history to see if any useful emails you received in the past would have been hidden by this rule.
- Slack used to (they still might I just haven't created a new workspace in a while) have Slackbot message you to setup your profile so that you're literally using the software as part of onboarding.
- Aircall has you get a phone number and place a call directly from your browser, then use your phone to call that number back and have it ring in your browser.
Focus on the the path to that magic moment first, ensuring that users who do sign up have an incredible onboarding experience and understand the value.
Otherwise, you're just pouring water into a leaky funnel, and you might end up even worse off. You'll spend the same amount of time and money on support for your leads, but few of them will ever convert to dollars.