> The funny thing is that some of these companies outsourced to the Ukraine and India and the rates didn't change. I would have thought that we would at least see some of the cost savings.

Why would the rates be lower if the market is one where demand for labor exceeds supply? It's not like lowering the rate is going to allow them to sell more hours, since they are still constrained by human capacity. If the quality of the work was not good, that's a different issue.