For me calling into their help desk, sitting on hold for fifteen minutes, having to go through all of the remedial "turn it off and on again" steps I've already tried for half an hour before finally getting someone to replace the stupid thing is way worse than just fixing it myself or running out to the store and picking up a new one.

Or being stuck with the one with the absolute shit WiFi that constantly crashes if you have more than 25 connections running at once or more than 5 devices because the manufacturer wanted to save $0.05 and undersized the working memory on the box and sourced the knockoff WiFi chipset with buggy drivers.