Re:The average consumer loses over $150 a year renting a rou...
by tomkat0789 on Thursday April 30, 2020 @01:14PM
(#23033294)
This was my experience bringing my own Linksys separate modem and router. A couple of months ago my Internet randomly went out. The issue was something with the line. I just had to tell the lady on the phone which lights were blinking. A tech came and fixed it.
Comcast has gotten a lot better about supporting customer equipment. They maintain a "supported device list" and as long as you buy something off that list they'll help you. Granted if you're buying your own device you should be prepared to do some minimal troubleshooting like using ping and looking at LEDs.
I once came home from a business trip to no internet. When I called Comcast I explained the troubleshooting steps I took and what the modem was reporting. They sent a tech out in 2 days to tone the line. When they couldn't get a good tone they sent a level 2 tech out to replace the line. Turns out someone had put a screw through a cable chase when they were re-siding the building while i was away.