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Re:Uber discusses plan to lay off about 20% of employees by yibg on Wednesday April 29, 2020 @10:51AM (#23019942)
How many customer support agents do you think it takes to support millions of drivers and almost 100 million monthly riders across the globe in various languages? How many people in operations to onboard the drivers that come in and deal with local regulations? How many internal tools to automate as much of those processes as possible?

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