> I will say their customer service has almost w/o exception been stellar

At individual level, I’ve markedly experienced degraded customer service in last 1 year. For instance, I have to deal with hassles in cases where product sold by amazon (not 3rd party) had defect. The key reason I moved to Amazon bandwagon was: no hassles.

To me, Amazon’s day 2 looks likely now.

It was great while it lasted.