Re:When in doubt: hang up, look up, and call back
by t0mas88 on Friday April 24, 2020 @03:44AM
(#22965613)
Wow that's bad. My experience with several UK banks has also been "stuck in the 90s"
I did have a very good experience with American Express when they called me about a fraudulent charge on my card. They solved this identity issue by putting a note in their customer support system and had me call the number on the back of the card. On the callback they did their usual phone identity verification and then transferred me back to the fraud department to solve things. Was very confidence inspiring in their security.
I did have a very good experience with American Express when they called me about a fraudulent charge on my card. They solved this identity issue by putting a note in their customer support system and had me call the number on the back of the card. On the callback they did their usual phone identity verification and then transferred me back to the fraud department to solve things. Was very confidence inspiring in their security.