Agreed on the hardware. Part of it is perception - people expect crappy windows laptops to be crappy and break down. Apple is "supposed" to be perfect, and any problems are instantly literal front-page news.

MacOS has had a bad run, though. It is substantially buggier than it used to be - I see far more weird silent failures than I have in a long time (pre-Snow Leopard), bad performance in some cases, etc.

And then there is all the Catalina security-related breakage. Maybe that will work out for the bulk of users, but it broke the platform for me. That's the reason I don't see myself paying for another.