Really, you read that as being patient? To me it seems to be an obvious attempt to rub the person they're replying to entirely the wrong way while feigning ignorance.

I would flag it as attempting to trigger others if each reply did not also contain one or two constructive sentences.

> with people who don't seem to have a good understanding of the law

"People" had a fine understanding of applicable PII law, but the person clarified (in between a bunch of bullshit about how godforsaken sorry they are) that they were talking about some USA thing specifically and not the broader definition.