As an IT person, I am constantly shocked by the obscure Microsoft Office features users depend on to do their jobs and consider their job impossible without. Often features I personally have never heard of and find unholy and abhorrent by nature.

G Suite has none of those features. Docs has more in common with WordPad than Word. It's unsurprising offices that switch to it end up switching back as Microsoft has finally stepped up it's collaborative editing game.

And that's before we even get into things like Excel and Access which are basically automation for people who can't write JavaScript.