Re:Stripe records user movements on its customers' websites
by michaelsitver on Tuesday April 21, 2020 @03:18PM
(#22938370)
I appreciate that. My particular beef with the enterprise negotiation experience was that Stripe lists a specific number after which they're open to negotiating and when we'd far exceeded that number (with minimal fraud risk due to the nature of our business), their answer was "You have too many Amex customers, but aren't you happy you're grandfathered into x, y, and z feature we now charge extra for [which we don't even use]".
Then shortly after, Stripe raised pricing on a model I'd just been told was grandfathered in.
Re:Stripe records user movements on its customers' websites
by michaelsitver on Tuesday April 21, 2020 @03:20PM
(#22938390)
There has to be some room for negotiation at scale, given that Shopify Payments offers lower base rates, and Stripe powers their payments.
We're not transparent about enterprise pricing since our costs on any given user are so country/business model/implementation-dependent. It's less that our sales team isn't willing to share the details and more that the models themselves are very complicated and change frequently. (Visa and Mastercard are both making big changes to their pricing this year, for example, and that will change almost all of them.)