If you read my post underneath then you'll appreciate I'm quite in sympathy with your views. What I said above I did with my imaging hat on.
Users, show precious little allegiance to any app when it balks them or they cannot find an easy way to do what they want to (run a help desk for a week and you'll get that message loud and clear).
>they do things their way, not the way users want or are already familiar with
In my experience, a program that has never had a feature removed (or unintentionally broken) is an exception, not the rule. It takes a lot of effort to keep things working over the years, and if there is no will to maintain that, then those things will disappear.