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Re:The Decline of Usability by ordu on Saturday April 18, 2020 @12:53AM (#22905414)
> Anecdote: The first time this happened, I had no idea why it wasn't working and naturally started clicking on things and pressing buttons to try to get it to do the thing. I thereby discovered that you can get the password prompt by pressing Enter.

One more anecdote. I found this screen for the first time when I got my laptop to demonstrate something to a student. I didn't know what to do, started to do random things, trying to figure out what happened, and the student interrupted my attempts, got mouse from my hand and swiped with it. I felt myself old and stupid. It is the thing like 20 years ago when I taught my parents to use standard UI. Only new it is me who needs help.

I asked, she didn't see Ubuntu before, and nevertheless she managed it better than me. I think I'm growing old, and just couldn't keep up with a pace of changing.

Re:The Decline of Usability by zrm on Saturday April 18, 2020 @02:39AM (#22905801)
I think it's the familiarity which is actually hurting you there. If you come up to a device which as far as you know is alien technology, you don't know if it should behave like a Mac or an iPhone, so the thing that works on an iPhone feels like more of a valid possibility. If you come up to it knowing exactly what kind of device is and that it isn't at all like an iPhone, it doesn't.

Because any hope of guessing it comes from knowing that phones do that, so the less like a phone you know it to be, the less likely you are to try that. Notice that even on phones it isn't intuitive if you've never done it before. If you tap the lock screen on Android it shows a message that says "Swipe up to unlock" -- because how else would you know that for the first time? But at least there it serves a purpose.

Re:The Decline of Usability by Fr0styMatt88 on Saturday April 18, 2020 @01:37AM (#22905586)
I still remember the first time my young niece sat at my traditional desktop computer a few years ago. She must have been about five or six years old. She immediately started using her hands to try and interact with the screen and was utterly confused as to why nothing was happening.
Re:The Decline of Usability by Frondo on Saturday April 18, 2020 @11:32AM (#22908406)
Like Scotty in that iconic scene..."Hello, computer...........Hello, computer......" someone hands him the mouse, which he holds like a microphone "Hello, computer...."
Re:The Decline of Usability by ethbro on Saturday April 18, 2020 @09:53PM (#22912803)
For those unfamiliar, from the second greatest Star Trek film: https://m.youtube.com/watch?v=xaVgRj2e5_s
Re:The Decline of Usability by WalterBright on Saturday April 18, 2020 @01:33AM (#22905556)
> I think I'm growing old, and just couldn't keep up with a pace of changing

On the other hand, when my iPhone suddenly would connect with a caller, but neither party could hear the other, redialing didn't help, turning it off/on didn't work, I remembered the ancient trick of "cold boot". Which resolved the problem.

Re:The Decline of Usability by tcoff91 on Saturday April 18, 2020 @01:44AM (#22905613)
You put an iPhone in the freezer and booted it, and that fixed it? Wow. I thought that was just for saving spinning disk drives and preserving the contents of RAM for an attack.
Re:The Decline of Usability by WalterBright on Saturday April 18, 2020 @02:33AM (#22905775)
A cold boot means shut off all power to the device. The normal "off" button the iPhone puts it in standby mode, not off. This is so it can still listen for calls.
Re:The Decline of Usability by craftinator on Saturday April 18, 2020 @03:56AM (#22906072)
I tried to power off an iPhone today for 5 minutes, failed, and just gave up. Why Apple, why would you make this simple action so damn obscure.
Re:The Decline of Usability by tvmalsv on Saturday April 18, 2020 @06:14PM (#22911563)
My iPhone 10 locked up hard a few days and I couldn’t get it to turn off using the standard method.

After some digging, I found a new trick that I guess is implemented at a lower level: press and release volume up, then volume volume down, then press and hold the main button until it powers off.

Re:The Decline of Usability by nitrogen on Saturday April 18, 2020 @12:55PM (#22909027)
Wait, is it not press-and-hold power like on Android?
Re:The Decline of Usability by tvmalsv on Saturday April 18, 2020 @07:44PM (#22912102)
No, on the newer iPhones press and hold simply brings up Siri. Gotta press and hold main button and either volume button simultaneously. If that doesn’t work you should be able to use the trick I describe above.
Re:The Decline of Usability by zwaps on Saturday April 18, 2020 @05:27PM (#22911237)
you have to press the "power" button and a volume button afaik
Re:The Decline of Usability by SiempreViernes on Saturday April 18, 2020 @06:07AM (#22906637)
In my experience Ubuntu shows a little animation of up arrows, and maybe even says "swipe to start" if you look long enough at the login screen.

It is pretty confusing the first time, and annoying every time after that, didn't conciously know about the "Enter" trick before now.

Re:The Decline of Usability by Leherenn on Saturday April 18, 2020 @03:25AM (#22905967)
Windows 10 has the same mechanism, she might have learnt it from there first and just applied it here.
Re:The Decline of Usability by Ma8ee on Saturday April 18, 2020 @05:44AM (#22906515)
I’ve been actively using computers since CP/M. On windows, that I use daily, just random click and press and shake the mouse until I get a password prompt to login. Since there is slight delay until something happens after each action I’ve never been patient enough to figure out what exactly it is that works.
Re:The Decline of Usability by ryandrake on Saturday April 18, 2020 @12:35PM (#22908837)
The period between wake-up-from-sleep and getting a usable desktop has been a UX nightmare for a long time. There are so many awful things and question marks that happen in the flow:

1. What do you need to do to invoke a wakeup? Press a key? Are there any keys that don't wake the machine? Move the mouse? Click a mouse button?

2. Multiple monitors: During the wakeup sequence, you first have one display turn on, then you think you can log in but surprise! Another display turns on, and the main display briefly flickers off. For some reason, after 25+ years, display driver writers still can't figure out how to turn a second display on without blanking and horsing around with the first display.

3. Once the displays are on, some systems require some kind of extra input to actually get a login prompt to display. Is it a mouse click? A drag? Keyboard action? Who knows?

4. Some systems allow you to type your password as soon as the computer wakes. But there is some random delay between when you invoke wakeup and when it can accept input. What this usually means is I start typing my password, the computer only recognizes the last N characters and rejects it, I wait, then type it again.

These are some irritating bugs that affect everyone who uses a PC every time they log in. Yet OS vendors choose to spend their development time making more hamburger menus and adding Angry Birds to the Start menu.

Re:The Decline of Usability by alpaca128 on Saturday April 18, 2020 @05:17AM (#22906383)
Windows 10 allows a normal mouse click as well, unless Microsoft changed that afterwards.
Re:The Decline of Usability by TeMPOraL on Saturday April 18, 2020 @11:05AM (#22908220)
It still does. When you do a mouse click, the lock screen moves up very fast - the animation is also a hint for the future. If you have a touch-enabled device and touch-press the lockscreen, it jumps up a little and falls back down, suggesting the swipe movement. On top of that, just typing on your keyboard works.

So MS has managed to make an interface that works just the same on desktops, laptops and touch-enabled devices, and the UX isn't bad on either.

Re:The Decline of Usability by iggldiggl on Sunday April 19, 2020 @06:54AM (#22914922)
Generally yes, except I seem to run into an annoying bug where if you start typing your password too quickly after the initial unlock keypress, the password input control sometimes decides to select everything you've managed to type so far when it initialises, so your next key press overwrites everything. Plus at home I've kept the full lock screen because I actually like those random landscape pictures, but at work they've set the computers to directly boot into the password entry, which of course rather plays havoc with your muscle memory.
Re:The Decline of Usability by OOPMan on Saturday April 18, 2020 @11:35AM (#22908422)
It hasn't changed.
Re:The Decline of Usability by kgwxd on Saturday April 18, 2020 @11:07AM (#22908229)
Windows 10 has the same stupid UX, they likely learned it there. It also supports hitting Enter, or any other key. I don't know if Ubuntu supports other keys too, I use Xubuntu to avoid these exact pointless changes.
Re:The Decline of Usability by contextfree on Saturday April 18, 2020 @12:04PM (#22908615)
I don't know about Ubuntu but on Windows you can also just click with the mouse to open it, no need to swipe up.
Re:The Decline of Usability by jpxw on Saturday April 18, 2020 @06:19AM (#22906684)
I’m 20 and it took me literally minutes to realise I needed to swipe up. I thought the computer had frozen.
Re:The Decline of Usability by hilbert42 on Saturday April 18, 2020 @08:49AM (#22907342)
It's not your fault.

It's the shitty ergonomics that have been pervading software UI design for several decades now.

From the huge number of responses to this article, it's clear the software industry has a very major problem. The question I ask is why haven't users/user complaints been successful in stopping these irresponsible cowboys.

Seems nothing can stop them.

Re:The Decline of Usability by TeMPOraL on Saturday April 18, 2020 @11:22AM (#22908344)
> The question I ask is why haven't users/user complaints been successful in stopping these irresponsible cowboys.

Most users don't complain, because technology is magic to them and they have no point of reference; they assume things must be the way they are for a reason. From the remaining group that does complain, many do it ineffectively (e.g. complaining to friends or in discussion boards that aren't frequented by relevant devs). And the rest just isn't listened to. It's easy to dismiss few voices as "not experts", especially today, when everyone puts telemetry in their software (see below), and doubly so when user's opinions are in opposition to the business model.

Finally, software market isn't all that competitive (especially on SaaS) end, so users are most often put in a "take it or leave it" situation, where there's no way to "vote with your wallet" because there's no option on the market that you could vote for.

The problem with telemetry is that measuring for correct things and interpreting the results is hard, and it's way too easy to use the data to justify whatever the vendor (in particular, their UX or marketing team) already thinks. A common example is a feature that's been hidden increasingly deeply in the app on each UI update, and finally removed on the grounds that "telemetry says people aren't using it". Another common example is "low use" of features that are critical for end-users, but used only every few sessions.

Re:The Decline of Usability by nitrogen on Saturday April 18, 2020 @01:01PM (#22909075)
I would like to add the use of "taps" as an engagement metric to your list of misuses of telemetry. There used to be a rule of thumb in UI design that important actions should be as few clicks away as possible. Measuring engagement through taps encourages the opposite.

I also don't like things measuring "dwell time" when scrolling, as it encourages attention-grabbing gimmicks and rewards things that are confusing as well as things that are useful.

Re:The Decline of Usability by ethbro on Saturday April 18, 2020 @10:34PM (#22913001)
An organizational problem seems to be that UX decisions are owned by the UX team, who tend to be extremely tribal in their opinions.

As in, if you are not a UX professional, your opinion is inconsequential.

See: replies on most Chrome UX feature requests over the last decade

Re:The Decline of Usability by masoudd on Saturday April 18, 2020 @09:21AM (#22907523)
> Seems nothing can stop them.

Of course. The people complain. They say fork it and change it yourself or use what we give you.

The people that can't just suffer through it. The ones that know enough use something else.

I login in linux tty. And startx starts dwm. No fancy login screen for me.