Re:YouTube accidentally permanently terminated my account
by wpietri on Saturday April 11, 2020 @09:58PM
(#22845561)
Yeah, I think there are two broad relationships between a person and a company: personal and statistical.
At my corner grocery store, it's personal. I know all the staff, we say hello, we look out for one another. My doctor knows me as a person, and we talk as equals. You see the same thing between companies of similar scales. If my company is a significant customer of yours, we can talk as peers when we need to.
Google Youtube and Twitter, on the other hand, are mainly selling eyeballs to advertisers. Not only do they not care about any given individual, they couldn't if they wanted to. The ratio between users and workers is 10,000:1 or worse. At that scale they know they're going to screw over people; at best, at best, they make sure the errors aren't too biased in any one direction. And of course they will work hard to clean up PR problems, as those are expensive enough to justify actual attention.
At my corner grocery store, it's personal. I know all the staff, we say hello, we look out for one another. My doctor knows me as a person, and we talk as equals. You see the same thing between companies of similar scales. If my company is a significant customer of yours, we can talk as peers when we need to.
Google Youtube and Twitter, on the other hand, are mainly selling eyeballs to advertisers. Not only do they not care about any given individual, they couldn't if they wanted to. The ratio between users and workers is 10,000:1 or worse. At that scale they know they're going to screw over people; at best, at best, they make sure the errors aren't too biased in any one direction. And of course they will work hard to clean up PR problems, as those are expensive enough to justify actual attention.