I often hear people say that there are more good people than bad in the world, and that the bad are often over-represented: that's just wishful thinking.

I held a retail job for a little over 3 years before escaping, in quite a well-off town, which was known for being "such a nice place". It would be excessively generous to say that 20% of the people that would come through our doors were decent human beings; even now I can still remember the faces of all of the "good" customers because they were so few and far between that encountering them was almost a shock. A majority of our customers were bitter, rude, cruel, and painfully indignant and self-unaware.