How I lost control of our bank accounts to a phone scammer

Re:How I lost control of our bank accounts to a phone scammer by gnicholas on Friday April 03, 2020 @10:53PM (#22775842)

I’ve had a similar experience when my bank called me and asked me to verify my identity. I asked them to tell me the sum of the last four digits of my account number. They wouldn’t. I had to call another number and get transferred around a bunch.

Perhaps I should have said: here are five possible transaction amounts and dates. Tell me which one is real and then I’ll verify my identity to you.

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Re:How I lost control of our bank accounts to a phone scammer by caseysoftware on Friday April 03, 2020 @11:05PM (#22775907)

It's simpler than that. Ask for their desk extension and then call the number on your bank's website/card and use the extension. I have yet to talk to a bank employee who isn't willing to do that.

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Re:How I lost control of our bank accounts to a phone scammer by patio11 on Friday April 03, 2020 @11:11PM (#22775931)

This is the best way, but some call centers aren’t set up to give it. (I have intimate knowledge of this topic.)

If you run into one of them, the quickest resolution is calling their preferred services line and saying “I just got a call from the Fraud Department but was disconnected; can you transfer me?”

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Re:How I lost control of our bank accounts to a phone scammer by projektfu on Saturday April 04, 2020 @12:17AM (#22776166)

I asked for this on a recent Wells Fargo call as I got disconnected from the previous one when they put me on hold. They said they don’t do that. Maybe you need a million dollars with them before they do, I don’t know.

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