Re:Unauthorized subscription to Google Cloud using my credit...
by MartinLew on Thursday April 02, 2020 @10:47AM
(#22759581)
The scammer created the account on google cloud using my google account and attached credit card. To be more clear my credit card was not charged. One day before Boniowice came Google block my credit card for payment with following explanation
"Due to suspicious activity, we suspended payment options for products and services using this account to allow unauthorized activities" So I was not charged yet, but I received invoice to pay with information that it will be done automatically.
Re:Unauthorized subscription to Google Cloud using my credit...
by bckygldstn on Thursday April 02, 2020 @03:33PM
(#22762766)
If you get charged then dispute the charge with your bank. If not then you're off the hook financially.
Either way, I'd back up all my google data now.
TechBro8615 is right, this isn't a 100% clear case for a chargeback, but it's worth a shot.
Re:Unauthorized subscription to Google Cloud using my credit...
by TechBro8615 on Thursday April 02, 2020 @10:36AM
(#22759427)
Unfortunately it sounds like it's not that simple. His card wasn't stolen, but rather his account was hacked. So technically, he did have an account with Google Cloud.
Because you didn't have an account with Google Cloud I'd treat this like any other fraudulent transaction: get your bank to reverse it. The process is called a chargeback, in my experience it works pretty well, you can see more info here: https://www.europe-consommateurs.eu/en/consumer-topics/finan...
Call the credit card department of your bank, the number is often printed on the card and will be different to the bank's regular account helpline. Tell them your card was stolen, you've reported it stolen, you've tried to resolve things with the merchant (Google) but they haven't replied. Tell them you'd like to reverse the fraudulent charge.
Someone from Visa or Mastercard will contact you a few days later to get a statement of what happened: make sure you tell them that you didn't have an account with google cloud before (your card details got stolen not your Google Cloud account got hacked) and that you make a good faith attempt to resolve things with them (show Visa the emails you sent Google). The bank should give your money back in a few days.