80/20 rule, probably. Most of their revenue is coming from a handful of places, and and increasing the money coming out of other parts of the market might not be worth it.

Easy to support a couple hundred whoppers who pay big money on the coasts -- and who also have the time and money to really learn the tool. Expand that out to 100,000 customers with lower costs and greater support needs and it doesn't make sense.

When you're talking mobile apps and microtransactions and we call these people "whales" then this is a bad thing. In a professional setting is it suddenly OK to treat your customers like this?