This is a completely standard failure mode of large organizations. You have a product that works perfectly fine the way it is, but you also have an entire team of people whose job it is to do something with that product. The existing product has already been optimized for years and most changes are moves away from optimal rather than towards it, but they can't get paid to do nothing, so they change things that were better the way they were.

This is related to the thing where what customers want most is bug fixes for existing bugs but what marketing wants most is new features to sell to new customers and marketing tends to win, which causes the number of bugs to go up rather than down over time.