> When you look at complicated systems and clever solutions - most likely it took a lot of time and resources to implement it, but all you can see is the smooth result. It is easy to fall into this fallacy because complex solutions always require a lot of work, testing, and iterations.

I used to have this problem all the time with the managing director:

MD: Company X has a really nice and simple help system. Why can't we do the same?

Me: We can, but we need a product owner, a designer, a developer and a tester full time on this for at least a couple of months.

MD: I don't understand why we can't just copy what they did.