And how did they resolve their problem?
They asked until they reached the right person? Its not that uncommon of a pattern, sadly.
Re:Show HN: Covid-19 Treatment Dashboard
by sbuttgereit on Monday March 30, 2020 @04:51PM
(#22732172)
Basically this.
Many Lupus sufferers can no longer get this because of possible use (https://www.kqed.org/science/1960404/at-kaiser-trumps-pharma...)
I know people that have this condition and have been told there's none available at pharmacies when in fact it's in stock (based on how they resolved their problem).