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Re:Ask HN: How do you handle small web/tech requests from fr... by kylelibra on Monday February 28, 2011 @04:14PM (#2272945)
Depends on the person. I always have to fight the urge to send them this link: http://lmgtfy.com/

Often I try to find the easiest walkthrough online I can find and e-mail it to them. I add in the messaged something along the lines of "here is a guide to doing this yourself, I should have some free time in x weeks if you get stuck." Usually this gets them to at least attempt to do it themselves and most of the time they are fully capable.

Re:Ask HN: How do you handle small web/tech requests from fr... by dotBen on Monday February 28, 2011 @04:17PM (#2272961)
Hmmm... for me at least, quite often the requests are from people who are non-technical and so don't have the ability to do it themselves.