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Re:Full text: An epic Bill Gates e-mail rant by huhtenberg on Tuesday June 24, 2008 @11:56PM (#227146)
It comes down to the priorities.

Microsoft enjoys near monopoly hold on the end-user market (give or take) and they didn't arrive at this position by providing great end-user experience. So there's basically no need for them to improve it -> low priority.

Don't fix what's ain't broken (what's sort of working) approach.

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