America's bailed-out airlines are not 'playing fair' with customers

Re:America's bailed-out airlines are not 'playing fair' with... by jdsully on Saturday March 28, 2020 @01:25PM (#22712627)

If you were flying to europe they should be reimbursing per EU261. So far its been hit or miss actually getting the refunds with the people I’ve helped.

Its amazing how when the contract of carriage is in the customer’s favor somehow it no longer applies.

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Re:America's bailed-out airlines are not 'playing fair' with... by cbanek on Saturday March 28, 2020 @01:37PM (#22712757)

Despite not having any information on American Airline's website, I was able to get my money for a cancelled flight last year from Europe to the US (due to technical problems on the plane) by just doing the contact us form and putting in all the info. But of course, they didn't have any of this info listed on their website in a way that told me I needed to do that. The check was mailed on time, and I was actually pretty surprised.

Definitely try to get your money under the EU regulations! It's worth the time.

[ Parent | on HN ]

Re:America's bailed-out airlines are not 'playing fair' with... by jdsully on Saturday March 28, 2020 @02:05PM (#22712975)

In normal times you should also get 600EUR in additional compensation although they fight hard against that. Obviously this doesn’t apply here.

[ Parent | on HN ]