Also I think I have learned from this thread that 'lifetime' service packages suck because after the company closes that deal they have absolutely no incentive whatsoever to do anything more for you as you've basically just agreed to become a burden for them forever.
They should pull up the old contract, find out exactly what can be done to either terminate or transition people to the new services and get it over with. This seems like they're just letting the issue run off the rails and then when people complain that a server is down an extended period of time, a server that they paid a lifetime membership fee for, they start spouting off that these people are whiny freeloaders.
If the servers are old and rickety, migrate them to the lowest level of your new service for the same cost as what the person paid for initially, given that they've already paid in full, this would put the customer cost at $0. If you don't want to do that, then maintain the old servers and give them as much love as you would your other customers. That love includes not getting pissy in public about people whining over "free" servers, especially when they _weren't free_.