Re:Blameless post-mortems and a just culture (2012)
by quartz on Wednesday March 25, 2020 @12:20PM
(#22686032)
I'm a cofounder at Kintaba (https://kintaba.com) where we spend a lot of time with companies that are implementing postmortems as part of their larger incident management process and it has been fascinating to see how varied the adoption of the practice is even in SV despite the value being well accepted for over a decade in tech (longer in other research circles).
I often recommend anyone who is interested in the topic to check out Sidney Dekker's Field Guide to Understanding Human Error [1].
It's a very approachable read and goes into great detail about the underlying theories of safety research that support the value of blame-free cultures and postmortems and addresses common counter-arguments, particularly around the idea that lack of blame = lack of accountability.
Also worth checking out the (free) google SRE Book chapters on Incident Management [2] and Postmortem Culture [3].
I often recommend anyone who is interested in the topic to check out Sidney Dekker's Field Guide to Understanding Human Error [1].
It's a very approachable read and goes into great detail about the underlying theories of safety research that support the value of blame-free cultures and postmortems and addresses common counter-arguments, particularly around the idea that lack of blame = lack of accountability.
Also worth checking out the (free) google SRE Book chapters on Incident Management [2] and Postmortem Culture [3].
[1] https://www.amazon.com/Field-Guide-Understanding-Human-Error...
[2] https://landing.google.com/sre/sre-book/chapters/managing-in...
[3] https://landing.google.com/sre/sre-book/chapters/postmortem-...