That's not the point though. My gym was closed and everyone's membership was automatically paused, they don't get to keep charging people.

I'm fine with not going to the gym and I'm fine with a lower Netflix quality. But you shouldn't charge me for a service that you're simply not providing anymore.

Netflix should downgrade everyone's plan automatically or just charge them less.

As i understand they couldn't just charge less or change your plan because of bureacracy and all legal things. What they can do is give free month to all who was affected by this change. Or you could cancel your subscription if you can't live without 4k

"We acknowledge that this decision impacts the quality that our customers have come to expect. We appreciate your patience as we all face these trying times together, and we will explore additional options to make sure our customers are treated fairly and are fully satisfied with our service."

That's basically all they had to say. Something to the effect of "This sucks but it's necessary and needed to be done quickly. We'll try to make it up to you." Then figure out whether to refund people on the higher plans or give them a free month or credit on their account or something.

"This is pure bullshit."

vs

"Netflix should downgrade everyone's plan automatically or just charge them less"

The way it was said in the parent comment was ridiculous.